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Virtual Call Center

Description

Receives and automatically distributes large volumes of calls among various call-center operators or agents. (The call centers mainly serve as support centers for internal or external customers of a company or organization.)

Among other features, the application can provide:

  • IVR integration
  • queue-priority management
  • virtual screening (call back caller instead of asking to wait)
  • skills-based distribution.

The service provider or operator host the Virtual Call Center. Operators or agents manage it using a remote Web platform.


Categories

Technologies

SS7: INAP, CAP
IMS: SIP
SOAP & HTTP
JEE



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